Privacy Policy

Kane Pinnacle LLC ("Kane Pinnacle," "we," "us," or "our") provides fractional project management services for residential contractors. This Privacy Policy explains what information we collect through kanepinnacle.com (the "Site"), how we use and share it, and the choices you have. By using the Site, you agree to the practices described in this policy.

1. Information We Collect

We collect information you voluntarily submit through our forms, including the "Book a Free Chaos Audit" contact form, such as:

• Your name
• Email address
• Phone number
• Company/business name and business details you provide (e.g., project type, number of active projects, description of your inquiry)
• Any other information you choose to include in a form field or message to us

We may also automatically collect limited technical information when you visit the Site, such as your IP address, browser type, device type, pages visited, and referring URLs, typically through cookies and analytics tools described in Section 3.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and schedule a consultation ("Chaos Audit")
• Communicate with you about your inquiry, scheduling, and related updates, including by phone, email, and SMS text message (see Section 4)
• Operate, maintain, and improve the Site
• Understand how visitors use the Site through analytics
• Comply with legal obligations and protect our legal rights

We do not use the information you submit for purposes unrelated to your inquiry without your consent.

3. Cookies and Analytics

The Site may use cookies, pixels, and similar technologies to remember your preferences, understand Site usage, and support analytics tools (such as Google Analytics). You can control or disable cookies through your browser settings; disabling cookies may affect some Site functionality. We do not currently use cookies for third-party behavioral advertising.

4. SMS/Text Messaging

By providing your phone number and opting in, you consent to receive SMS text messages from Kane Pinnacle regarding your inquiry, scheduling, and related updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Third-Party Service Providers

We share information with service providers who help us operate our business and communicate with you, including:

• Customer relationship management (CRM) platform — used to store and organize lead and client contact information, and to send SMS/text and email communications on our behalf
• Email service providers — used to send email correspondence and notifications
• Scheduling tools — used to book and manage consultation appointments
• Website hosting and analytics providers — used to operate the Site and understand Site traffic

These providers are authorized to use your information only as necessary to perform services for Kane Pinnacle and are contractually or otherwise required to protect your information. We do not sell your personal information to third parties.

6. Data Retention

We retain the information you submit for as long as necessary to respond to your inquiry, provide services to you, maintain business records, and comply with legal, accounting, or reporting obligations. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Opt out of marketing emails via the unsubscribe link in any email

To exercise any of these rights, contact us using the information in Section 10.

8. California Residents (CCPA/CPRA Notice)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may give you additional rights regarding your personal information, including the right to:

• Know what personal information we collect, use, and disclose
• Request access to or a copy of your personal information
• Request deletion of your personal information
• Correct inaccurate personal information
• Not be discriminated against for exercising your privacy rights

Categories of personal information collected in the past 12 months: identifiers (name, email, phone number), and commercial/inquiry information you provide through our forms.

Sale or sharing of personal information: Kane Pinnacle does not sell or share personal information, as those terms are defined under the CCPA/CPRA, for monetary or other valuable consideration.

SMS opt-in data: As stated in Section 4, text messaging originator opt-in data and consent are never shared with any third parties for any purpose.

To submit a CCPA request, contact us using the information in Section 10. We will verify your identity before fulfilling your request.

9. Children's Privacy

The Site is intended for business use by adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Kane Pinnacle LLC
Vallejo, California
Email: hello@kanepinnacle.com
Or use the contact form

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of the Site after changes take effect constitutes acceptance of the revised policy.